Update by user Jul 18
I was contacted by the Regional Manager and the General Manager of the restaurant. They handled my complaint professionally and I was happy with the results.
Original review posted by user Jun 18
I had an issue with Ryan Waters the manager in Columbia, SC. He was rude and completely unprofessional and I will never visit that location again as long as he is employed there.
The issue was the "corkage" fee of $15 which has never been enforced at any location I have visited, including this one however, he chose to make it an issue and did so rudely. Had it been handled diplomatically, I would not have left the restaurant and spend my normal $100 for the meal.
Debating on writing the chain off my list and I travel extensively and entertain customers there regularly. I've been a customer for many years and was appalled by this manager's attitude and lack of customer service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service.