190 views
New Reviewer
Resolved
20 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.5
Updated by user Jan 06, 2017

The head manager at Carabbas called me yesterday to express her concern over our negative dining experience. She said that properly dealing with unruly children would be addressed in a training session and she's also sending us a gift certificate to make up for our poor experience earlier this week. I was very satisfied with her response.

Updated by user Jan 05, 2017

I would like to thank Cathy, the manager of Carabbas in Cool Springs, for calling me so quickly to address my complaint. She agreed that the offending party should have been addressed by management and given the choice of making their children behave or leaving.

She was gracious and offered to provide John and I with a dinner to make up for our negative experience. I thought this was wonderful of her.

Original review posted by user Jan 05, 2017

My husband and I had dinner at the Carabbas in Cool Springs, TN (actually considered Franklin, TN) 2 nights ago. We were seated next to a man, woman, and their 2 children.

The children were allowed to throw food, run through the restaurant, and scream at the top of their lungs. When I finally asked the youngest child to "Please stop screaming"" I was accosted by the mother who told me to "Go eat somewhere else." I responded by telling her that we have 7 grandchildren and none of them are allowed to misbehave like her children. I asked for the manager to come over, who blamed "The Millennial Mindset" for the behavior. The fact that they were never asked to control their children by anyone other than me, was mind boggling.

Our dinner was ruined from start to finish and I feel that we should have been compensated in some way.

The mess on, under, and all around their table was deplorable. We enjoy your restaurant on a regular basis, but probably won't choose to go there anytime i the near future.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

Carrabbas Pros: Variety of the menu, Food.

Carrabbas Cons: Lack of concern for customer dining environment.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Andrea Ahw

They are employees of a company. They are not allowed to offend a customer or they lose their jobs.

Is a free meal worth him losing his job to you? If it is, you are a sorry person.

YOU did the right thing by addressing the parents. YOU should be an advocate for employees of anywhere when you see something they can not say anything about. If it bothered you that much, why didn't you call the cops?

I mean, really.

What did you want the manager to do? Really?

Anonymous
reply icon Replying to comment of Andrea Ahw

I seriously doubt that they were as loud as he claimed. If you read his replies you will see that he claimed he never indicated that he wanted free food.

But if you read his second to last paragraph you will see that this is not true. This person is clearly lying there and possibly lying about how noisy and misbehaved the children were. The worst thing is the manager and higher up believe this person and gave them a compensation and more. In other words they were rewarded for their lies.

Read this person's posts. It was probably them making a scene and disrupting other customers for a free meal because their food stamps ran out and or they could not find the nearest food bank.

Anonymous

I don't hit women Cherryl, so you are safe but you act tough online. You think beating your grandkids makes you tough.

You think threatening to drown your grandkids makes you tough?. You think arranging a meeting face to face makes you tough. I don't hit women so you would be lucky. If I did you would be the one begging for mercy, thought with your behavior we cannot really call you a lady can we?

You married a loser that needs to lie and beg for free food.

Which on of you is the one that said that you would beat your grandchild because of this. Which one of you said that you would drown your grandchild in the bathtub if they acted this way in public.

Guest
reply icon Replying to comment of Guest-1273557

Who in the world ever said anything about drowning grandkids? You are SICK SICK SICK! You need to be hospitalized.

Guest
reply icon Replying to comment of Guest-1273563

Also I as only joking when I made that comment. But this is my last comment to you.

I know I said this before, but this is my final comment to you. I was only joking with that comment.

Stop spelling my name wrong. It is spelled Cheryl, with ONE L not Cheryll with two L's.

Guest

My last comment to you - I bet a thousand dollars that the reason you hate everybody and try to Make Their Day with your negativity and hostility is because you voted for that corrupt witch and you're pissed because an actual upstanding person is our new president. You sound *** enough to be a Clinton fan. ***!!!!

Anonymous
reply icon Replying to comment of Guest-1273449

I don't hate anyone and why would you beat your own grandchildren over this when they had nothing to do with the issue. I notice that you are not addressing the lie that you made about not asking for compensation.

You seem to have hate in your heart. What happened to the part where you said you beat your grandchild?

Anonymous

Cherryl, you retard, for someone who did not read the last paragraph and his last response you are obviously NOT a reading specialist. The face fact that you have the same IP address as the OP proves that you are either the losers wife or the loser himself.

At least if you are going to pretend to be a different location. You have many spelling, and grammar errors, and you missed the whole point of my post. THe OP was begging for free food in the second to last paragraph. The OP denied this, and I proved him wrong.

So you who is lying about having an English major is the one that is having trouble reading. Then again you are pretending to have no connection to the OP and pretending to e a complete stranger defending him.

Guest
reply icon Replying to comment of Guest-1273305

You are too ridiculous and rude to respond to- go drown yourself your arrogant, uninformed, rude ***. I'm not wasting any more time responding to your crass and foolish comments.

Anonymous
reply icon Replying to comment of Guest-1273401

I am not the one that said that the incident at the restaurant made me beat a child. Did you delete that post yourself or did the admin delete it?

I am not being foolish. I am simply stating that you were caught lying.

You said not once did you ask for compensation, yet it is in the second to last reply in your review. You did not address that because you know you were caught lying.

Anonymous

Instead of demanding compensation why not get a job so that you can afford to feed yourselves. You do not deserve anything.

You are more immature than those children by demanding free food. I was on your side until you got greedy and demanded compensation. The manager and district manager should not have given you anything. I would not be surprised if you played it thick and embellished the truth just to get compensation.

If you want free food and to not work got to the food kitchen. I hate people demanding free food when they can always go to the homeless shelter and or soup kitchen.

Paulett Cdv
reply icon Replying to comment of Guest-1272528

What a hot headed, unfounded, RIDICULOUS response. I DID NOT

even suggest that we be compensated for our dinner-the manager offered and I accepted.

I've been working since I was 14 years old and am still gainfully employed. We own our home, our cars, and have a very comfortable life style, thus we don't need handouts.

I reported the events exactly as they happened, no embellishment whatsoever.

Go MAKE YOUR DAY by picking on someone else!!!!!! Get a Life!

Anonymous
reply icon Replying to comment of Paulett Cdv

Actually you did claim that you wanted compensation for your dinner in your second to last paragraph you liar.

"Our dinner was ruined from start to finish and I feel that we should have been compensated in some way."

If you are lying to our faces when we see that you are suggesting that you get compensated who is to say that you are lying about working since you were 14. For someone that does not need free hands out you sure asked to be compensated in your second to last paragraph and if you truly had a job you would not need to beg for free food. You must think that we are all foolish to not see that you DID SUGGEST, compensation in your second to last paragraph, and since you are lying about that you are probably lying about having a job.

Guest
reply icon Replying to comment of Guest-1273012

You are an obvious *** who cannot comprehend written language. I am a reading specialist with a doctorate and you are a total *** who needs to sign off from this website.

If anybody needs a soup kitchen it's you!

Obviously from your "tag" Make My Day, you are looking for someone to implode your insecurities upon. ***

Guest
reply icon Replying to comment of Guest-1273012

Complete Total *** with a sublimated agenda looking to unload on a seemingly innocent non responder-.That would not be me. Peddle your Make My Day hate somewhere else. Haters gonna Hate!

Guest
reply icon Replying to comment of Paulett Cdv

Some people have so much hate and vengeance in their souls that they can't help but post it. Poor you Make My Day with such an obvious hate in you name- praying for your lost soul.

Guest
reply icon Replying to comment of Guest-1273041

Just find something else to do in your free time. I'm busy working so I can stay out of soup kitchens.

I imagine that you are a Democratic letch upon society. No doubt a hater with no job.

Guest
reply icon Replying to comment of Guest-1273041

How about meeting me for a face to face with your chicken *** ***? My 63 year grandma self will annihialte you!

I lift weights and do yoga every day.

You should be asham d of yourself. Bet you're terrified!

Anonymous
reply icon Replying to comment of Guest-1273041

I don't have hate. This person was lying and demanding a free meal and I pointed out their lie.

They said they never asked for a free meal when clearly in their second lie they did. I would not be surprised if you were the OP posing as Cheryll or if you were this losers wife. Your husband obviously has hate in his heart as well. I just pointed out that the OP lied.

He claimed he never indicated he wanted compensation but in his second to last paragraph he died and I proved him wrong.

How does that make you think I have hate in my heart. This man and you if you are his wife are very poor role models for your grandkids.

Anonymous
reply icon Replying to comment of Paulett Cdv

You are as much of a liar as your wife is, or the person that you are pretending is your wife defending you. What about the rights of hard working people.

Like I said i was sympathetic to you until you got greedy and demanded compensation. What is the matter little boy, do you need your wife to defend you when you were caught lying.

Carrabbas Reviews

  1. 74 reviews
  2. 75 reviews
  3. 54 reviews
  4. 29 reviews
  5. 23 reviews
Carrabbas reviews