Carrabbas Reviews and Complaints | carrabbas.com @ Pissed Consumer

Most helpful review

New Reviewer

Sep 10, 2022 Brandon G Xea

$65 was stolen for me by Carrabba’s in Knoxville TN Unbelievable

Just visited West Knoxville Tennessee's Carabbas was charged twice Manager told me it would be about 5 to 10 minutes before my food was ready for the order they didn't get charged me twice for my food now my other food is cold wants me to pay all

User's recommendation: I would not recommend this to a person getting out of jail.

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#3943282

Location

Knoxville, Tennessee

Cons

Manager who is so uncoordinated so miss guided
Manager attitude and lack of interest in correcting problem

Loss

$65

Preferred solution

Jail time for the person who stole for me that works there along with her manager accomplice

New Reviewer

Jul 07, 2022 SELINA P Tqi

Never received free meal coupon in the mail

3.4

I tried to call about the situation no one answers the phone it tells you to leave a voice message and then when you try to leave the message you have to know the person name that you are leaving a message to that makes no damn sense at all you would think that you would speak to someone and curse to my service rather than putting in an extension

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#3740496

Location

Fort Lauderdale, Florida

Pros

Food and service

Cons

Poor customer service

Loss

$35

Preferred solution

Deliver product or service ordered

New Reviewer

Jul 06, 2022 Tiffany B Scc

They lost my debit card at curbside pick up

3.1

The restaurant lost my debit card and couldnt find it. Telling I took it and lost it in my car. I explained to them the waitress did not give me back my card. Now I have to cancel and reorder a new one!!! They said there is nothing else they can do for me. No compensation absolutely nothing except we are sorry. I now have to wait three days to get a new card. After I called and cancelled, on my drive home they were like we found it..??? I knew I didnt have it and I had ALREADY cancelled it. Now thats it???

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#3737007

Location

Lutz, Florida

Pros

Great food

Cons

Poor management
Management service
Server not well trained

Preferred solution

Let the company propose a solution

New Reviewer

Jun 13, 2022 Thomasina K

Complaint about manager and theft

My key was taken from me at your restaurant and when ask for a manager he was rude and advised me you guys dont have working camera Im still traumatized by this whole situation my truck was parked directly at your front door and the staff was very unprofessional after the incident happened I will be call my lawyer

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#3666676

Location

Memphis, Tennessee

Cons

Manager needs fired
Bad service

Loss

$2000

Preferred solution

Full refund

New Reviewer

Jun 01, 2022 Cindy J Xor

The person incharge of the restaurant is the worse! I put in so many requests for a PHONE CALL from ANYONE who's is supervisor and yet he's called me!! What the heck?

4.5

Horrible service and treatment from management don't go there. The words that were sa8d to ke from management were totally out of line I've eaten at that restaurant over 20 yrs. Without problems until this new management

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#3630370

Location

Tampa, Florida

Preferred solution

Let the company propose a solution

New Reviewer

May 28, 2022 Alice D Bff

Poor quality food and horrific customer service

1.0

My domestic partner , who is a stage 4 cancer patient at Shands hospital, ordered spaghetti and lasagna for me for dinner. The spaghetti arrived with virtually no sauce. We called to complain. They had 3 different people come to the phone and make her tell the story...

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1 comment

Jun 26, 2022 PissedConsumer2202183 #2202183

Absolutely the worst service and experience ever. We came in and the hostess was drinking out of a large soppy cup talking to us.

Finally seated us and were told they were out of bread for the bread and dipping sauce. They had be getting it from other places but no more. Food arrived 1 hour after seated and mine was cold. Asked to see the manager Chuck who could have cared less.

He said he doesn’t see a problem. What a horrible place

0 0

#3618032

Location

Gainesville, Florida

Cons

Customer service is bad by manager
Manager needs fired

Preferred solution

Let the company propose a solution

New Reviewer

May 23, 2022 Darrin N Fsv

Manager of 4th st, stop FL.

Blocked in employee couldn't leave! Manager is... please call 772.203.9591. street needs new leadership

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#3602261

Location

Orlando, Florida

Loss

$30

Preferred solution

Full refund

May 13, 2022 PissedConsumer3574194 of Hollywood, FL

Complaint order to go

Order 3 plates only got 2 and order 2 lentel soups got 2 chicken soups by phone order ay 7:50pm got my food at 9:15 pm on receipt was written chicken soups looks like they do it on purpose third time it happens

User's recommendation: Don’t go.

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#3574194

Location

Hollywood, Florida

May 13, 2022 PissedConsumer3574168 of Hollywood, FL

Complain about an order to go second time it happens

Order to 3 plates chicken parm pasta a la vodka and ragatoni and chicken witch never got only 2 out of 3 plates and two lentel soups and got 2 chicken soups drove half hour home and lost my temper and is the second time it happens service so bad I think you lost a regular customer looks like the do it on purpose on receipt was written chicken soups instead of lentes order over the phone

User's recommendation: Don’t get near.

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#3574168

Location

Hollywood, Florida

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May 06, 2022 PissedConsumer3550068 of Apopka, FL

Complant about food

1.0

I ordered the chicken trio & 2 other mealsdont godont , to be delivered by uber. Food got here on time. No complaint with uber. While eating, realized 1 of the chicken breast was raw, yes I have pictures. When I notified manager at the carabbas in Alt Sprngs Fl. She told Me to contact uber, third party. Not her problem.. umm delivery was fine, food was under cooked. This will be on social media with pictures tomorrow

User's recommendation: Do not eat there.

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#3550068

Location

Apopka, Florida

New Reviewer

May 06, 2022 Carolyn D Xbm

Very disappointed in this experience

2.0

This was my Aunt's 89th birthday and she loves Italian. I thought Carrabba's was a safe choice since I love the restaurant. However, this location was very disappointing. They took everyone's order except my husband's and mines even though I was the coordinator. No one...

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#3550033

Location

Duluth, Georgia

Pros

Good atmosphere

Cons

Did not care about the service they gave
Customer service and quality
Food is terrible

New Reviewer

May 02, 2022 Cindy J Xor

Horrible Experience

Horrible problem with the manager. She gave me his card and message...no longer welcome here. I am a regular over 20 yrs. Please...have someone call me. Not an email please

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#3535956

Location

Colorado Springs, Colorado

Pros

Have been a regular over 20 yrs

Cons

Waitress ruined the whole experience
Supervisor trouble

Preferred solution

Let the company propose a solution

Apr 28, 2022 PissedConsumer3522974 of Charleston, SC

Extremely disappointed. My husband and I got two spaghetti and meat ball dinners. One thing nothing was on the bread and the other the spaghetti and ,meat balls were bland. We will never go back .

The food. bland spaghetti and meat balls and no butter on the bread .we will not go back there again

User's recommendation: Go to Olive Garden. On Olive Garden's worst day they are better than Carrasabbas.

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#3522974

Location

Charleston, South Carolina

Apr 18, 2022 PissedConsumer3495932 of Valrico, FL

Complaint about food

Veal Marsala was dry and so was the fettuccine Alfredo. I placed the order on March 30th for pickup at curbside at 5:00. I called on March 31st and told the manager Kaleigh that it was inedible and that I would return it to the store. She said there wasnt a need for that and she would issue a gift certificate. I have called twice after that and I still havent received the gift certificate.

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#3495932

Location

Valrico, Florida

New Reviewer

Apr 11, 2022 KAREN W Cui

Visit to Carrabbas on March 20. 6:oo pm. Savannah GA

We went to Carrabbas for my daughters birthday. After ordering our food we waited for an hour and our food was brought to us cold. Not even at all warm. Then the waitress sent it back we waited about 15 minutes and the food was returned just as cold as before. My...

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#3478544

Location

Savannah, Georgia

Loss

$80

Preferred solution

Let the company propose a solution

New Reviewer

Mar 31, 2022 Dorothy C Zoj

Carrabas Plant City, Fl

2.8

I-4 & Thonotosassa Rd My husband & I went for a leisurely dinner this past Monday. It was so cold in there everyone I spoke to or spoke to me said they were FREEZING as were we. We asked numerous waitresses to see if the temp temp could be warmed some. Each one said it...

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#3450832

Location

Plant City, Florida

Pros

Good food

Cons

Bad management
Frigid cold inside restaurant miserable

Loss

$60

Preferred solution

Let the company propose a solution

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Location	3/5
Cleanliness	3/5
Allergens Information	3/5
Diversity of Products or Services	3/5
Website	3/5

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Top Carrabbas Reviews

"The person incharge of the restaurant is the worse! I put in so many requests for a PHONE CALL from ANYONE who's is supervisor and yet he's called me!! What the heck?"

"Poor quality food and horrific customer service"