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Carrabbas

Carrabbas

www.carrabbas.com
What is your customer experience with Carrabbas?

Carrabbas Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Carrabbas has 2.4 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Carrabbas to a friend or colleague.

  • Rating Distribution
  • Pros: I use to like carrabbas, Food is good, Good food.
    Cons: Poor customer service, Bad custmer service, Customer service and quality.

View full overview ›

Media from reviews

Carrabbas - Bad Customer Service
Carrabbas - Bad Customer Service - Image 2Carrabbas - Bad experience with the food QualityCarrabbas - Poor serviceCarrabbas - Poor service - Image 2Carrabbas - Unprofessional ConductCarrabbas - Unprofessional Conduct - Image 2
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Top Carrabbas Reviews

Positive Review

"I love Carrabbas but I cannot get diner rewards because I have a different phone number now and haven’t gotten credit for the many times we have dined. I tried to open a new account but couldn’t."

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Im not happy about losing out on the diner rewards but Carrabbas is our favorite restaurant. We eat there a couple of times a month.

Critical Review

"RIPPED OFF"

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ripped off. ripped off. ripped off. ripped off. ripped. ripped off. ripped off. ripped off. ripped off. User's recommendation: DO NOT PURCHASE FROM CARRABBAS...

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Anonymous
map-marker Mequon, Wisconsin

Catering

My daughter and SIL met with Carrabas to cater their upcoming wedding in Wisconsin. They met with the gentleman twice.

He never contacted the venue as he said he would. Strangely, he refused any deposit and has literally ghosted them. Calls and texts have gone unanswered. Leaving them scrambling to find another catering service.

Extremely sad by the lack of response. O D

View full review
Eziah Ghi

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Verified Reviewer
| map-marker Kissimmee, Florida

Bad Customer Service

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Carrabbas - Bad Customer Service
Carrabbas - Bad Customer Service - Image 2

First-time consumer at the franchise and decided to visit on 04/06/25 at the 7890 W Irlo Bronson Memorial Hwy, Kissimmee, FL location. The greeters were fine, but the waiter gave a very minimalistic experience.

The food was okay, but it wasn't the experience that everyone raved about. After preparing to leave, the waiter left me with a hostile encounter in which he trapped me in my seat demanding a 50% gratuity stating it is mandatory. While I didn't have an issue paying my bill or tipping, the demand and mandatory gratuity caught me off guard while he started a very demanding confrontation towards me. After finally being given the opportunity to leave, he then shouted, 'Don't come back.' I noticed a few employees outside and decided to ask if one of them was management.

After attempting to speak with the person, the waiter rushed outside to what seemed to be another confrontation.

To avoid any further engagement, I left out of fear. I don't think I would ever return to the franchise if this is what I would have to endure as a dining experience.

View full review
Loss:
$72
Pros:
  • Atmosphere
  • Clean
  • Greeter politeness
Cons:
  • Lack of experience
  • Waiter attitude

Preferred solution: Full refund

User's recommendation: Beware of servers and their demand for outrageous gratuity charge

4 comments
Guest

Your bar is set very low if you speak of experience and atmosphere and choose garbage Italian food. You are not being honest about the waiter and tip.

You also are not being honest about having a loss. You can be unhappy, but that’s not a financial loss since you ate. Your desire for a full refund has no merit either. So here’s what will happen in the near future.

Your $70 claimed loss will be ten-fold at three different times when bad Karma comes calling. One for the lie about the tip. A second time for the falsely claimed loss.

A third time for a full refund request. So when those $700 unexpected expenses arise, think back to your attempt to grift.

Guest
reply icon Replying to comment of Guest-2678058

Thanks for the feedback, I do appreciate your concerns.

Guest

I don't believe for one second the waiter was demanding a 50% tip from you inside the restaurant. You don't eat the food and then later ask for a full refund.

If the waiter had really tried to shake you down for money, you would have stayed in the restaurant and found a manager.

Next time, try Fazoli's. They serve Italian food at about 1/4 of the cost.

Guest
reply icon Replying to comment of Guest-2677946

Thank you for your concerns, I do appreciate your feedback and reference.

View more comments (3)
Mary Jane P Jve

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Verified Reviewer
| map-marker Port Richey, Florida

Poor service

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Carrabbas - Poor service
Carrabbas - Poor service - Image 2

The waitress provided terrible service, and the manager was unkempt and sloppy. He did compensate us for our meal, but he was also rude. He claimed that our waitress had to manage our section (we were the only ones in our section) as well as the other side of the restaurant.

View full review
Pros:
  • Good food
Cons:
  • Poor servers

Preferred solution: Gift card for showing if good faith and hopefully apology from corporate office.

User's recommendation: Treat with respect , food presentation terribly sloppy….disgusting actually and COLD!!!!

2 comments
Guest

Did you ever get that "not deserved" gift card"?

Guest

You state you were compensated and then have the nerve to still ask for a gift card??!!!!

View more comments (1)
Larry G Rbp

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Verified Reviewer
| map-marker Bessemer, Alabama

Bad experience with the food Quality

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Carrabbas - Bad experience with the food Quality

I have been coming to the sugarland Tx

Carrabbas for over ten years this was the first time I was disappointed in the quality of my food the shrimp scampi was watery

The shrimp was not even seared just boiled and put in the sauce my filet was the

Worst cut of beef I have ever had it was rare when I ordered medium well and it was tuff to cut though

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Manuel T Gaz

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Verified Reviewer

Slow Service/ Need Refunds

I ordered a Lasagna on Uber Eats. I however cancelled because it was taking too long.

I requested refunds however by the time I cancelled you already started making the food.

I however still want my refunds. I will never recommend you if you cant be timely.

View full review
Loss:
$19

Preferred solution: Full refund

Brianna C Ztb

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Verified Reviewer
| map-marker High Range, New South Wales

Carrabbas Willow grove

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Hello I am an employee of carrabbas in willow grove and I just wanted to message you guys regarding my issues with the manager Steven and the restaurant as well! I truly dont think Steve is a professional manager because the way he treats his employees and customers is very unprofessional.

Whenever a problem is being addressed to him, he tends to get angry instead of resolving the issue! I truly think that he is very racist and that he picks on whoever he feels like picking on! The only thing he is worried about more than his employees and customers is himself and his money!

That restaurant is also very disgusting there is always mice running around the restaurant, whenever customers see a mice, the manager always gives the customers there food for free! I just dont think he is a professional manager!

View full review

Preferred solution: Nothing!

Tony M Fdh

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Verified Reviewer

RIPPED OFF

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Updated by user May 16, 2025

Satisfactory

Original review May 14, 2025

ripped off. ripped off.

ripped off. ripped off. ripped. ripped off.

ripped off.

ripped off. ripped off.

View full review
Loss:
$54
Pros:
  • Ripped off
Cons:
  • Ripped off

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM CARRABBAS IN WALDORF MARYLAND

Jerod Sfy

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Verified Reviewer
| map-marker Durham, North Carolina

Unprofessional Conduct

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Carrabbas - Unprofessional Conduct
Carrabbas - Unprofessional Conduct - Image 2

Today I went in for a job interview at 1:15, having been made aware that if I was not able to get interviewed, I would be told in advance. With no indication that it was canceled or no longer available, I went to the store location, as directed, and was told there was no one available to do it.

I was then told to come tomorrow at 3:00 p.m.

In my opinion, this is highly unprofessional and a bad representation of the Bloomin' Brand company. I will not be going for the interview tomorrow at this location.

While I understand that life happens, a courtesy text or email would have been appreciated. If this is the work environment I would be subjected to, I'd rather not work there.

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Tony M Fdh

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Verified Reviewer
| map-marker Waldorf, Maryland

WORST Customer Service

I placed an order and did not receive any food! THEY DEBITED MY CARD AND NEVER RECEIVED ANY FOOD. EVEN AFTER SPEAKING WITH MANAGEMENT.

View full review
Loss:
$54
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM CARRABBAS IN WALDORF MARYLAND!

Resolved
Yochanan Xqy

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Verified Reviewer
| map-marker Occoquan, Virginia

Resolved: Refund

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Updated by user Feb 28, 2025

Company fixed the issue and I have been provided with apology. I went to the restaurant and spoke to a manager and was refunded.

Original review Feb 11, 2025

Ordered off the Carrabbas website. They use Doordash as their delivery service.

My ordered was picked up by driver then I received a text saying it has been modified or canceled. Reach out to the restaurant they confirmed it been pick up. Call Doordash, nothing they can do on their side since I paid carrabbas. Call back restaurant employee kept hanging up on me and pressing keypad then hangup.

I reported to their corporate office waiting for a response. Worst service ever!

View full review
Cons:
  • Customer service
  • Bad service
  • Management

Preferred solution: Full refund

User's recommendation: Don't use their delivery service or go to the Woodbridge location.

Garry Ibp

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Verified Reviewer
| map-marker Bradenton, Florida

Overall service

We have been going to the carrabas across from the Tampa outlets in Lutz Florida generally during happy hour on Saturdays. We just learned that Claire has been reassigned to waiting tables instead of working the bar and we will not be going back because of that.

Claire made us feel special and treated us like first class customers. The manager used to come over and always acknowledged us but latest acts like he doesn't know who we are.

We will not be going back anytime soon. We have found another bar where we will spend our money.

View full review
Meryn Wve

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Verified Reviewer
| map-marker New Orleans, Louisiana

Compiat

Updated by user Apr 22, 2025

Terrible

Original review Apr 21, 2025

Did not get what I ordered. Then rolled me they didnot have it but still charged me bathrooms smelled like sewer got the wrong drink also

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User's recommendation: Donot go

Lisa D Vul

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Verified Reviewer
| map-marker Merritt Island, Florida

I don’t want this to happen to anyone else

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I hope this is allowed. I'm hoping that no one else experiences what I did with this. On January 20, 2017, I had an experience that I will never forget: one that opened my eyes to the harsh reality of racism and the vulnerability we face as members of marginalized communities. That evening, I went to Carrabba's for dinner with some friends, hoping to enjoy a simple meal and celebrate our friendship. Little did I know, this outing would turn into a painful reminder of the discrimination that still exists in our society.

As we settled at the bar, I noticed a familiar face - my cleaning lady, Ivy, was there with her friends. I decided to treat her to a bottle of wine, hoping to spread a little joy. However, the moment I engaged with the bartender and the manager, everything changed. Instead of a warm welcome, I was met with hostility. The manager approached me and asked, 'What are you doing here?' Initially, I thought he was joking, but his aggressive demeanor quickly shattered that illusion. He insisted I leave, making it clear that I did not belong there.

As I left, bewildered and hurt, I saw police cars outside. I was instructed to put my purse down and raise my hands, unsure of what was happening. The officers were kind, but the situation was surreal. After speaking with the manager who had called them, the officer returned to tell me I was being accused of making noise and causing a disturbance - accusations that were completely unfounded.

The officer expressed her sympathy and urged me to go home. The next day, the owner of Carrabba's reached out, suggesting I accept a $250 gift card as compensation for my experience. I declined, feeling that no monetary offer could erase the hurt I felt that night. I had been a loyal patron of Carrabba's, supporting them in my community. Every teachers' day I would go to Carrabba's and buy all my gift cards for the teachers at Audubon Elementary School. I am a local mom. However, that loyalty was met with disdain.

This experience has lingered with me, and it’s a feeling I wouldn't wish on anyone. My son serves in the military, and I pride myself on being a law-abiding citizen who supports local businesses. Yet, that day, I was made to feel unwelcome in a place I thought was safe.

I urge you to consider this if you're thinking about dining at Carrabba's in Merritt Island, especially if you're a member of the Black community. Racism may not always be visible, but its impact can be profound and lasting. Please think twice before spending your money in a place that may not value you as a customer. We must stand together against discrimination and support establishments that truly embrace inclusivity and respect for all. Your choices matter, and together we can foster a community that values every individual, regardless of their background. Please listen. This has taken years and I still have fear of what could have happened to me if our God-blessed Merritt Island officers were untrained. If you do not believe me, please go to the police department and see the report for yourself.

View full review

User's recommendation: Please be careful this could be you

1 comment
Guest

What an empty suggestion, i.e. "go to the police department and look at the report yourself".

How many people reading this do you think live in Merritt Island, Florida?? Why didn't YOU simply attach a copy of the report to this complaint?

Why did you write this twice? Where are all the missing details you have left out??

Gracie L Tsn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Novi, Michigan

Delivery To Go Order

Carrabbas - Delivery To Go Order
Carrabbas - Delivery To Go Order - Image 2
Contains 2 confidential files for company representatives

I received my meal with a container about 1/4 full of what was supposed to be truffle fries but was plain, soggy fries. Also ordered Alfredo that was literally only a few noodles, cold.

Ordered a bowl of chicken noodle and received one cup.

This is terrible, I usually love the service and food but I would like some sort of refund or coupon after this. If i could send the picture it would reveal the monstrosity I received.

View full review

Preferred solution: Coupon or refund

User's recommendation: 1

Anonymous
map-marker Wilmington, Delaware

Carrabbas willow grove

I just want to say that the way they treat their employees or customers is outrageous and very unprofessional. The managers here do not do their jobs right, they dont help people out when they need it, they pay rate for the way we work for these companies is crazy, its like we are working as slaves for the amount of work we do for them!

This restaurant is dirty, they always have mice in here, nothing is ever cleaned! Chad the owner always comes in here to drink alcohol when he is working!

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Lisa D Vul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Merritt Island, Florida

I’m scared someone is going to experience what I experience

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Nothing was doneHope this is allowed I am hoping no one else experience what I did with this On January 20, 2017, I had an experience that I will never forgetone that opened my eyes to the harsh reality of racism and the vulnerability we face as members of marginalized communities. That evening, I went to Carrabbas for dinner with some friends, hoping to enjoy a simple meal and celebrate our friendship.

Little did I know, this outing would turn into a painful reminder of the discrimination that still exists in our society.

As we settled at the bar, I noticed a familiar facemy cleaning lady, Ivy, was there with her friends. I decided to treat her to a bottle of wine, hoping to spread a little joy. However, the moment I engaged with the bartender and the manager, everything changed. Instead of a warm welcome, I was met with hostility.

The manager approached me and asked, What are you doing here? Initially, I thought he was joking, but his aggressive demeanor quickly shattered that illusion. He insisted I leave, making it clear that I did not belong there.

As I left, bewildered and hurt, I saw police cars outside. I was instructed to put my purse down and raise my hands, unsure of what was happening.

The officers were kind, but the situation was surreal. After speaking with the manager who had called them, the officer returned to tell me I was being accused of making noise and causing a disturbanceaccusations that were completely unfounded.

The officer expressed her sympathy and urged me to go home. The next day, the owner of Carrabbas reached out, suggesting I accept a $250 gift card as compensation for my experience. I declined, feeling that no monetary offer could erase the hurt I felt that night.

I had been a loyal patron of Carrabbas, supporting them in my community, every teachers day I would go to Carrabbas and bought all my gift cards for the teachers at Audubon Elementary school. I am a local mom. but that loyalty was met with disdain.

This experience has lingered with me, and its a feeling I wouldnt wish on anyone. My son serves in the military, and I pride myself on being a law-abiding citizen who supports local businesses.

Yet, on that day, I was made to feel unwelcome in a place I thought was safe.

I urge you to consider this if youre thinking about dining at Carrabbas in Merritt Island, especially if youre a member of the Black community. Racism may not always be visible, but its impact can be profound and lasting. Please think twice before spending your money in a place that may not value you as a customer. We must stand together against discrimination and support establishments that truly embrace inclusivity and respect for all.

Your choices matter, and together we can foster a community that values every individual, regardless of their background. PLEASE LISTEN THIS HAS TAKEN YEARS AND I STILL HAVE FEAR OF WHAT COULD HAVE HAPPENED TO ME IF OUR GOD BLESSED MERRITT ISLAND OFFICERS WERE UNTRAINED.

if you do not believe me please go to the police department and see the report for yourself. restaurant.

View full review

User's recommendation: Be careful

2 comments
Guest

"who supports local businesses." C'mon Keisha... This is not a local business.

This is a national chain. I call B S on your complaint. One of the first signs is when someone is padding their complaint with useless information, such as your son being in the service.

What does that have to do with your alleged situation? Here's the thing, Keisha, you should just stay at home if you see this thing around every bush.

Guest

Sorry, but I don't believe one single word of this and if by some slim chance it did happen, we are only hearing this story through your filters and there is obviously A LOT of missing details and facts.

View more comments (1)

About

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Summary

Carrabbas is an American dining chain which serves Italian cuisine food. In 1986 it was founded by Johnny Carrabba and Damian Mandola. They were born in one of the most successful restaurant families. That's why many dishes in the menu are ones which Johnny Carrabba’s and Damian Mandola’s parents used to cook to their children. The first restaurant of the chain was opened in Huston, Texas. In 1993 ten Carrabbas locations were opened in Florida. In 2011 the restaurant chain counts 232 locations in the United States. Carrabbas is headquartered in Tampa, Florida. Since 2012 its parent company is Bloomin' Brands, Inc.

Carrabbas reviews and complaints

Carrabbas is ranked 197 out of 5225 in Cafes, Restaurants and Bars category

Area Served

USA, UK

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