Carrabbas - Filing a complaint
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Called in a pick up order at 5:20 and was told by the person I spoke with that my order would be ready by 6:25. I get there and there is about 20 waiting outside for food, some placed their orders in at 4pm and 2 and a half hours later they are still waiting for their food.
Its now 9pm, the restaurant is now closed and still waiting for our food.
The manager keeps on telling us that the food is being cooked, then Heather disappears for an hour then says the food is being cooked.
. A gentleman complained to the manager that his food was supposed to be ready at 6:50 and 20 minutes later he somehow jumped in front of all of us waiting and got his food. There are still people here that ordered at 5pm and still waiting for food
The manager Heather is being rude to the customers when they ask why they were told food was going to be ready in 50 minutes when they called it in and 2+ hours later still not here.
Didnt once offer they big crowd an appetizer or apology.
I will never eat and order from here again! I will make sure all my friends on social media will know about this experience along with posting photos of this horrible service
User's recommendation: Eat somewhere where management cares about the customers.
Location: Germantown, Maryland
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