Charlotte, North Carolina
2 comments
Not resolved

Picked up curbside order, drove 20 minutes home...no bread.I had specifically asked for bread too.

Called the manager, he mailed a $10 coupon out and apologized profusely. I did not return for a few months. I saw the coupon tonight and decided to try curbside again. Drove 20 minutes home...no soup for my husband's dinner.

I checked our ticket and it was written on there. Called the manager, and he said, (1) he could issue a refund for the soup...the soup that came "free" as a side with my husband's dinner. Or (2) he said I could "come back over" and he'd give me some soup. If the staff can't get bread and a side - two almost "automatics" at an Italian restaurant - right, imagine what the staff is missing/forgetting/overlooking inside.

Oh, and the best part...my spaghetti with "meat sauce" was the cherry on top of this visit.

Ummm, where's the beef??Never going back!

I liked: Curbside service, Late hours friday night.

I didn't like: Poor value for the price charged, Horrible customer service, Every single situation i endured.

Review #875613 is a subjective opinion of a user.

1.6
Diversity of Products or Services
Staff
Discounts and Special Offers
Location
Website
Customer service
Quality of Food
Price Affordability
Delivery Service
Value for money
Product or Service Quality
PRODUCT OR SERVICE Carrabbas Pasta
Reason of Review / Monetary Loss Poor customer service / $35
Preferred solution Let the company propose a solution

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Anonymous
#1190584

To the OP: actually, my experience from when I worked at restaurants in college is that you get much better food and service when you dine inside.

Anonymous
Colonia, New Jersey, United States #1180744

Maybe you should quit being a lazy sack and make dinner yourself like a housewife should :)

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