Picked up curbside order, drove 20 minutes home...no bread.I had specifically asked for bread too.
Called the manager, he mailed a $10 coupon out and apologized profusely. I did not return for a few months. I saw the coupon tonight and decided to try curbside again. Drove 20 minutes home...no soup for my husband's dinner.
I checked our ticket and it was written on there. Called the manager, and he said, (1) he could issue a refund for the soup...the soup that came "free" as a side with my husband's dinner. Or (2) he said I could "come back over" and he'd give me some soup. If the staff can't get bread and a side - two almost "automatics" at an Italian restaurant - right, imagine what the staff is missing/forgetting/overlooking inside.
Oh, and the best part...my spaghetti with "meat sauce" was the cherry on top of this visit.
Ummm, where's the beef??Never going back!
More Review Details
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
|Quality of Food|
|Value for money|
What I liked
- Curbside service
- Late hours friday night
What I disliked
- Poor value for the price charged
- Horrible customer service
- Every single situation i endured
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Review category
- Cafes, Restaurants and Bars
Author wants to be contacted by the company. Learn more ›
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