Picked up curbside order, drove 20 minutes home...no bread. I had specifically asked for bread too.
Called the manager, he mailed a $10 coupon out and apologized profusely. I did not return for a few months. I saw the coupon tonight and decided to try curbside again. Drove 20 minutes home...no soup for my husband's dinner.
I checked our ticket and it was written on there. Called the manager, and he said, (1) he could issue a refund for the soup...the soup that came "free" as a side with my husband's dinner. Or (2) he said I could "come back over" and he'd give me some soup. If the staff can't get bread and a side - two almost "automatics" at an Italian restaurant - right, imagine what the staff is missing/forgetting/overlooking inside.
Oh, and the best part...my spaghetti with "meat sauce" was the cherry on top of this visit.
Ummm, where's the beef?? Never going back!
Product or Service Mentioned: Carrabbas Pasta.
Reason of review: Poor customer service.
Monetary Loss: $35.
Preferred solution: Let the company propose a solution.
I liked: Curbside service, Late hours friday night.
I didn't like: Poor value for the price charged, Horrible customer service, Every single situation i endured.