Carrabbas Veal Marsala Review from New Port Richey, Florida
Just got back from Carabba's in
Port Richey Fl. Was rushed through dinner (25) minutes.
I had veal and my husband the lazagna. They are opened until 11:00. We got there around 9:00. First they tried to persuade us to sit in the bar.
There were many opened booths in the restaurant. We asked to be seated in the restaurant. We had wine, bread and soup. Our plates were there before I finished my soup.
We love Carrabas and have been going since it opened. We never experienced the rush to get out but normally eat there earlier. Very disappointed about tonight's experience. You must eat before 9:00 I guess?
Why stay opened later than 10:00 if you want to rush everyone out before 9:30?
We are a 64 year old couple that usually has great food & service at Carabbas. Are there different owners or management?
Reason of review: Poor customer service.
Location: New Port Richey, Florida
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Comments
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I was a waitress at Carrabba's for many years. This is all just standard policy.
They want you to sit in the bar so that server can make tips (as it is "open" seating not many people choose to sit there and it is hard to make decent money). They want your food to come out quickly...better early than late!
Management actually will reprimand the server if their table is "waiting" for their dinner course after soup/salad. Best to tell your server up front that you want to space out your courses!
Arriving at 9pm, at a restaurant that is still open for another 2 hours, is perfectly acceptable. I cannot understand why you were rushed, unless the person who served you was trying to go home and didn't want you in their section, thus detaining them. Very unprofessional conduct on their part.