Anonymous
map-marker Seminole, Florida

Cold food

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Manger Cary at the 4th st St Pete FL location gave the quintessential blind stare, to our complaint. This was the third and final visit to this location. Carrabbas, has an excellent recipe for their restaurant. Unfortunately the manager and kitchen staff, are insufficient in caring out service.
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User's recommendation: Try another restaurant if you’re wanting a hot meal.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Germantown, Maryland

Filing a complaint

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Called in a pick up order at 5:20 and was told by the person I spoke with that my order would be ready by 6:25. I get there and there is about 20 waiting outside for food, some placed their orders in at 4pm and 2 and a half hours later they are still waiting for their food.

Its now 9pm, the restaurant is now closed and still waiting for our food.

The manager keeps on telling us that the food is being cooked, then Heather disappears for an hour then says the food is being cooked.

. A gentleman complained to the manager that his food was supposed to be ready at 6:50 and 20 minutes later he somehow jumped in front of all of us waiting and got his food. There are still people here that ordered at 5pm and still waiting for food

The manager Heather is being rude to the customers when they ask why they were told food was going to be ready in 50 minutes when they called it in and 2+ hours later still not here.

Didnt once offer they big crowd an appetizer or apology.

I will never eat and order from here again! I will make sure all my friends on social media will know about this experience along with posting photos of this horrible service

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User's recommendation: Eat somewhere where management cares about the customers

Anonymous
map-marker Indianapolis, Indiana

Unpaid wage

Carrabbas - Unpaid wage

Hi, my name is Autumn House I had worked in Pasadena Maryland for carrabbas and we experienced a couple of days of no wifi and no one communicated to me for how we would be accounted for the hours we worked, well on my last paycheck I only received 40$ for the one night we had wifi the other two days I worked with no wifi I have not been paid for and I notified the managers and was told it would be fixed next pay period, they havent paid me and I worked about 12-11 hours for both days together which is about 100$ Im owed I called them this morning and they acted like they had no idea what I was talking about and told me Id have to wait a month to be paid , at this point its wage theft I am on cameras both days in the restaurants i just moved to Ohio and need my last paycheck

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Anonymous
map-marker Seminole, Florida

Poor kitchen service

3 consecutive visit with disappointing FOOD. Paid 4$ extra for spinach and it was served on plate with dinner that had so much liquid it ruined the dinner. 2nd visit my husbands pasta was cold,we mentioned it only at the end when asked how dinner was. 3rd and final visit pasta was served on a cold plate, asked them to wait a minute because of last experience, tasted and it was not even lukewarm, my husband checked his as well and just barely warm. The manager Cary was not happy with us. And said it just came out of the kitchen, meaning defense. From there it was just trepidation. Her attitude was unprofessional. We left and had to find another place to eat. Avoid this location.
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User's recommendation: Try another place

Desmond F Gom

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

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Carrabbas - Refund
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I made an online order and paid for it on 3/21/2021. However I couldnt tell prior to paying for the order that I was ordering from the wrong location. I meant to order from Macon ga but it was morrow ga. I called twice only for the managers to say they cant find my card number or receipt which doesnt make any sense that you guys cant find a receipt that was generated out of you own system . I need a call back ASAP for my refund. The BBB IS MY NEXT COURSE OF ACTION IF YOU CANT RESOLVE THIS ON YOUR OWN
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Loss:
$78

Preferred solution: Full refund

Lisa C Qou
map-marker Houston, Texas

To file a complaint of a fall I had at Restaurant in Kingwood Tx

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Yes I had a fall in Carabbas on Saturday, September 18 around 830 or 9 oclock what Im complaining about is how I was treated after the fall manager did nothing to help me she was card but the other employees never offered anything or any kind of help we had to ask for ice to put on my knee Im hurting very badly hard to walk it wasnt water on the floor it was like grease on the floor I slept one time and 2nd time I fell Dont know Procedures that should be done but no help from manger there was so sad and after fall they never put out signs of slippery floor
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Pros:
  • Good was great
Cons:
  • Customer service is bad by manager

Preferred solution: Apology

User's recommendation: Walk with Caution

AGNES M Lmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with order

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on 9-4-21 i put in a order for 37.42 order# 167758**** to pick up in rest ,at 7.15 pm,when i got there it was not ready.they said never recd order.i was pissed it was my wifes birthday and i had to wait 45 min before it was really i always loved this place,but will not be going back. thank u agnes mauceri
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Cons:
  • Customer service and quality

Preferred solution: Full refund

User's recommendation: bad service

Lisa C Qou
map-marker Houston, Texas

To file a complaint

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I was at Carrabbas restaurant in Kingwood Texas 750 Kingwood Dr Kingwood Tx I had fallen in the restaurant it really hurt my knee it is hard to walk now as I was on the floor I heard someone state they needed to get the manager when she came not sure I really dont remember her name Im thinking its Maria Valdes this was on Saturday, September 18 around 8 PM she never really spoke to me the staff never went and got ice and asked me if they could do anything I know there are Procedures that need to be done and after I fell never saw anyone put out signs that floor was slippery the manager was no use to us shouldnt u help someone that had fallen need to say more I left voice mail but no more room here

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User's recommendation: Help customers that fall I’m not young I’m 56 and I’m hurting Call my Laywrts felt like falling was my fault there should of been a incident report wrote up I have several witnesses

Anonymous
map-marker Clinton Township, Michigan

Coupon code and app do not work

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Difficult to place an order on the app never got a call back still having issues with the app hope they resolve it soon
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User's recommendation: If you have an issue contact the company

Anonymous
map-marker Darby, Pennsylvania

The worst customer service ever

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Carrabbas - The worst customer service ever
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Called in a pick up order at 5:20 and was told by the person I spoke with that my order would be ready by 6:25. I get there and there is about 20 waiting outside for food, some placed their orders in at 4pm and 2 and a half hours later they are still waiting for their food. Its now 10pm, the restaurant is now closed and still waiting for our food. The manager keeps on telling us that the food is being cooked, then Heather the floor manager disappears for an hour then says the food is being cooked. . A gentleman complained to the manager that his food was supposed to be ready at 6:50 and 20 minutes later he somehow jumped in front of all of us waiting and got his food. There are still people here that ordered at 5pm and still waiting for food The manager Heather is being rude to the customers when they ask why they were told food was going to be ready in 50 minutes when they called it in and 2+ hours later still not here. Didnt once offer they big crowd an appetizer or apology. When asked Heather about possibly giving us a cpl of free desserts or a gift card since we waited for 3 and a half hours all heather said is if I do it for you I have to do it for everyone one here and walked away. I will never eat and order from here again! I will make sure all my friends on social media will know about this experience along with posting photos of this horrible service
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User's recommendation: Avoid this restaurant

Pamela H Qsj

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Verified Reviewer

Not going back ever!

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Pescatore and Spiedeni. I do not frequent chain restaurants, thankfully we have chef inspired choices in RVA. This meal was dog food. Pescatori had mussels (that did not open, hey cook really?) there was no sauce at all, had to use a jar horrid. Pescatore is supposed to bring the spice, guess that was in the sauce that was not present, the broccoli was mush reminiscent of Gerber's baby food Oh *** NO no neverDo not go if you are headed to short pumpdo not
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Loss:
$57

Preferred solution: Not interested I have dined at Carraba's over 20 years and really this is so subpar I have no words.

User's recommendation: Don't go to Short Pump

1 comment
Guest

If the food was really that bad why did you stuff your fat face with it pam?

Shantia D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midlothian, Virginia

Upset employee

I was hired in the to go at the carrabbas on Midlothian Tnpk in midlothian va. I only worked a week and two days and I was told at the last minute about a 70 question menu test.

Then I come to work during training and Im by myself nobody wanted to help. I walked out and the manager Heather called me and left a message and didnt hang up like she thought she did and I have a recording of her and a co worker who isnt a manager by the name of Alaini talking about me in an unprofessional manner.

I will be contacting my lawyer if I do not hear from somebody by Monday. Ive already emailed one time this week and no response

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Preferred solution: Let the company propose a solution

23 comments
Guest

Tldr; Childish employee that couldn't do the job walks out after a week and spreads lies about employees parents being pedophiles. Now she has changed her name to match how smart she is.

Shantia D

It won’t even let me delete the original post

Guest
reply icon Replying to comment of Shantia D

Why hide it? Now we know you're a terrible person. You probably eat your feelings and it shows.

Guest

Honey you cannot sue someone because they hurt your feelings. Nor an you make slanderous posts accusing everyone that disagree with you as being one of the employees who was talking ill about you.

Especially if you do not have it recorded. Also with the way you are talking to others you probably had it coming to you Besides you did reply on the say you claim, with five posts. You do know that when you click on your name they show up with the date you replied right?

If anyone is acting unprofessional it is you. You say you are 35 but act five.

Shantia D
reply icon Replying to comment of Guest-2022891

I never made those posts I have no reason to lie I can tell you which ones I posted but i never posted anything exposing anybody’s personal life

Shantia D
reply icon Replying to comment of Guest-2022891

And I am not contacting a lawyer about my feelings being hurt. I have voice recordings on my phone of the manager and a co worker saying inappropriate things.

They thought they hung up but they didn’t and the whole conversation is on my vm. I’m contacting a lawyer because of workplace discrimination

Lavella Qon

You are dumb. What are the chances that Heather or anyone that works for the company know that you posted on this very site.

There are lots of sites there for complaining. This site is not popular. Think before you post. You have no case.

Even if you did not admit to spitting in the food, you have no proof that she talked about you. Even if she said something about you, reading your replies to others, whatever she said must be true.

If it is true, she is doing nothing wrong. You have no case.

Shantia D
reply icon Replying to comment of Lavella Qon

I have proof on my voicemail that she talked about me what part of that post did you all not see?

Guest

From the way you conduct yourself its no surprise you couldn't hold a job down. Your attitude is trash.

Shantia D
reply icon Replying to comment of Guest-2022501

And once again idk you so I really could care less about your opinion. I only worked there a week my attitude is far from trash but I’m not going to continue to go back and forth with a bunch of internet thugs who wouldn’t talk this *** to my face if so meet me there at carrabbas today at 4pm and talk your ***

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Anita T Ebf
map-marker Franklin, Tennessee

Complaint of having chipped plate or glasss in food

I had and order of fettuccine carrabbas anf upon eating I started chewing on what I I took out my mouth and appeared to be porcelain or glass like. Because it punctured my finger. Manager came out didnt introduce himself and just said it could have been a piece of plate that was broken and jumped into the Alfredo! Like really? And said sorry about that and walked off.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Novi, Michigan

Customer service by manager

tThank you Lori Rossini for reaching out to me... She kept her promise!..I will try again and getting her my opinion on my experience
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Anonymous
map-marker Myrtle Beach, South Carolina

2 times wrongful termination

I first started working for this company February 2, 2020..... I was wrongfully terminated the day after Christmas 12/26/2020...

on 12/24/2020 I was on break and got robbed at gun point in the parking lot for $50 at the Myrtle Beach Store on 69th North Kings Hwy. It was around closing time when it happened... The reason that I got fired is because nobody is allow to take a smoke break, but the whole staff takes smoke breaks regularly... plus I had a manager permission to take the break I was fired by Clint but Clint made Andy fire me when Andy didnt want to be cause Im a good worker....

Thats the first time I was wrongfully terminated.... Im a cook and a fisher washer and I work salad side... I love working for the company and still wanna work for the company...

I had bump into the kitchen manger Niyo at court on March 9th 2021 he told me to call Andy cause they needed workers.., I called Andy hired me back saying that it was a mistake and it wasnt his call why I got wrongfully terminated... So I started back working for like a month or so...

on April 18th 2021 Car side server (Michelle) was complaint bout guest not tipping and the guest being rude... at the time my family was in the process of getting a lot of money and sueing someone so I was getting harassed by people while working... Michelle is a racist she put her finger in my face and curse me out claiming I was the reason people wasnt tipping so she came from car side and started a loud argument In the back of the house... Andy did not do the firing it was a manager that was stepping in from another store that fired me without good reasoning...

I feel like I was discriminated against for the 2nd time. First time I call corporate and gave a report over the phone... I would like somebody from corporate to call me. I was wrongly terminated without good reasoning at all.

I dont want this to happen to another family man just trying to take care his kids.

I will persist legal action case that was straight wrong especially for an employee that picks up any shift when asked... its a lot going on in that kitchen and I wanna tell my story since I was done wrong 2 times in less then a 2 year span...

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1 comment
Guest

Restaurants are begging for workers right now. You can easily get another restaurant job far quicker than this Carrabbas can find a replacement worker.

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