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2.9

I was excited about getting our guest catering through Carrabba's for our wedding rehearsal dinner. Who doesn't like good Italian food, right?

Wrong, I was so disappointed with the customer service we received. I placed the order weeks prior at the Carrabbas located at 1015 hwy 17N. North Myrtle Beach SC. 29582.

I was assured the food stands (setup) would be part of the services provided upon delivery. First of all, the problem started as soon as the delivery guy arrived. He told my fiancรฉ that setting up the food was "not part of the services Carrabba's provided". That's weird, I thought.

I spoke with him and kindly offered to pay more for him to set the food stands. He said, he would do it, but he had an attitude. I ignored it, and quickly signed the receipt giving him a generous tip for his time. All of our guest were outside taking pictures including myself and I didn't bother to confirm the order nor the setup.

Big mistake!!! When everyone came back inside, the food stand lit up on fire. Everyone got freaked out, thankfully my fiancรฉ quickly threw the burner in the sink. Most of the chicken went bad and we had to toss most of it out.

I also noticed the order was incomplete. By then, the delivery guy was long gone. I was furious!! I immediately called the restaurant, to my surprise, the guy that delivered the food was actually the catering manager , Nick.

His lame excuse was that he made sure everything was done correctly and very rarely did Carrabbas provide catering services. Are you serious?? That was his excuse for delivering *** services. As far as the incomplete order, the only thing they could do was provide us with a refund.

We didn't even get an apology for almost burning the kitchen down.

I refused for his tip to process considering his lack of professionalism and commitment in making sure the order was complete and verifying that we were satisfied prior to his departure.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Carrabbas Cons: Poor customer service, Almost burnt our kitchen down.

Location: Myrtle Beach, South Carolina

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